Deposit & Payment Policy

Why We Require Payment

Our appointments are scheduled specifically for each customer. When an appointment is booked, that time is reserved exclusively for you and cannot be offered to another client. Requiring payment helps us:

• Reserve your appointment time.
• Reduce last-minute cancellations and no-shows.
• Ensure our technicians and staff are scheduled efficiently.
• Continue providing prompt, reliable service to all customers.

Payment Terms

• Payment may be collected as a deposit or as full payment, depending on the service booked.
• Your appointment is not confirmed until payment has been successfully received.
• Payment will be applied toward the total cost of your service unless otherwise stated.

Cancellation & Rescheduling

• Cancellations made less than 24 hours before the scheduled appointment may result in the forfeiture of the deposit.
• No-shows or missed appointments are non-refundable and may require full payment before any future appointments can be scheduled.

Late Arrivals & Refunds

Late Arrivals

If you arrive late, we will make every effort to accommodate your appointment. However, service time may need to be shortened, or the appointment may need to be rescheduled if the delay impacts other scheduled clients.

Refund Policy

• Deposits are generally non-refundable except where required by law or if we are unable to provide the scheduled service.
• If we must cancel your appointment and are unable to reschedule within a reasonable timeframe, you may choose to receive a full refund of any payment made.

Service Changes

If additional services are requested during your appointment, any additional charges will be discussed and approved before work begins.